Our guarantee
If it isn't right, send it back.
I'll replace it or refund it in full. Any reason, any size, custom included. No deadline and no fine print.
Custom shouldn't mean risky.
Custom sizes are usually final sale. Not here. Every frame I build is returnable, including the ones made to your exact measurements.
See how a return works- Damaged in shipping?I replace it.
- Don't love it?Send it back.
- Changed your mind?Send it back.
- Ordered a custom size?Same answer.
How a return works
- 1
Email me
Your name and a sentence about what happened. No order number needed.
- 2
Get a prepaid label
I send it the same day, usually within a few hours.
- 3
Pack it up
Any padded box works. Original packaging isn't needed.
- 4
Get your refund
As soon as tracking shows it moving. You don't wait for it to reach me.
Cancellations
Email me before your order ships and I'll cancel and refund it the same day. If it's already on the bench, I'll tell you where it is in the build and we'll decide together.
Why it works this way
I've had about two returns in six years of building frames. I'd rather take the loss on both than put a rule in writing that lets me off the hook.