Cancellation and Return Policy

Order Cancellations

We understand that plans can change. That’s why we offer a hassle-free cancellation policy. You can cancel your order anytime before it ships, no questions asked. Simply contact us with your order details, and we'll process the cancellation and refund your payment promptly.

Free Returns

Your satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, you can return it to us within 45 days of receiving the product, no questions asked. We’ll cover the return shipping costs and ensure you receive a full refund.

How to Initiate a Return:

  1. Contact Andrew Schatz directly at andrew@atlaswoodcompany.com or use the chat function on our Shopify store.
  2. We’ll provide you with a prepaid return shipping label.
  3. Pack the item securely and send it back using the provided label.

Once we receive the returned item, we’ll process your refund immediately.

Important Notes:

  • Returns must be in their original condition and packaging.
  • Refunds will be issued to the original payment method used for the purchase.
  • Custom or personalized items may have specific return conditions. Please contact us for more details.

If you have any questions or need assistance, don’t hesitate to reach out to Andrew Schatz at andrew@atlaswoodcompany.com or use the chat function on our website. We’re here to help!